If you need assistance, our PA 211 Southwest helpline is available and answered 24 hours a day, seven days a week, every day of the year. Help is provided in 180 languages and the service is free. Reach us by dialing 211 from your phone or text your ZIP code to 898-211. Our 211 resource navigators are real people who are on standby to answer you and help you locate agencies based in your local community. You can also visit the PA 211 Southwest website to search on your own, or connect to a live person by web chat. Please note: 211 is not able to help in emergencies. If you are experiencing a crisis, please dial 911 or go to your nearest emergency room.
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About PA 211 Southwest's data center
United Way of Southwestern Pennsylvania runs the PA 211 Contact Center for 30 counties in Pennsylvania. We connected nearly 507,000 people last year to vital human services. Contacts to 211 are carefully logged, providing a wealth of data about the greatest needs in each community, down to the ZIP code. Data is shared in real-time in a public database at pa.211counts.org. This data helps United Way anticipate and respond to the changing needs of our community and is available to everyone, including nonprofit staff, government officials and the public, so that we can all address emerging needs.