Get Help
Search for resources with the 211 Help Finder
Not sure where to start? Our AI-powered assistant can answer questions and help you learn about resources in your community. At any time, you can connect to a highly-trained, caring live person by dialing 211 from your phone, texting your zip code to 898-211 or through web chat at southwest.pa211.org.
About PA 211 Southwest's data center
United Way of Southwestern Pennsylvania runs the PA 211 Contact Center for 30 counties in Pennsylvania. We connected nearly 507,000 people last year to vital human services. Contacts to 211 are carefully logged, providing a wealth of data about the greatest needs in each community, down to the ZIP code. Data is shared in real-time in a public database at pa.211counts.org. This data helps United Way anticipate and respond to the changing needs of our community and is available to everyone, including nonprofit staff, government officials and the public, so that we can all address emerging needs.
If you need assistance, our PA 211 Southwest helpline is available 24 hours a day, seven days a week, every day of the year. The service is free, with help available in 180 languages.
- Dial 211 from your phone or text your ZIP code to 898-211 to connect with a real 211 resource navigator who can answer your questions and help you find agencies in your local community.
- You can also visit Southwest.PA211.org to search for resources, including emergency food distributions, or chat with a live person online.
- For another way to find resources fast, you can use our AI-powered assistant, 211 Help Finder.
Please note: 211 is not able to help in emergencies. If you are experiencing a crisis, please dial 911 or go to your nearest emergency room.