PA 211 Southwest

United Way of Southwestern Pennsylvania manages the 211 contact center for 30 counties in Pennsylvania. Our resource navigators are available by phone, text and chat 24 hours a day, seven days a week, every day of the year. Resource navigators assess the needs of each person and offer connections to more than 10,000 agencies that update their listings with us regularly. Resource navigators often follow up to determine if needs have been addressed and provide additional support or reources.  Our 211 contact center also provides connection to services such as Free Tax Prep appointment scheduling and referrals to digital navigators.  

Contacts to 211 are carefully logged.

This provides a wealth of data about the greatest needs in each community, down to the ZIP code. Data is shared in real-time in a public database at pa.211counts.org, which helps United Way anticipate and respond to the changing needs of our community. PA 211 data is available to everyone, including nonprofit staff, government officials and the public, so they can also identify  emerging needs. PA 211 data can be searched and sorted by zip code, county, legislative district and need. Anyone can see in real time what the greatest needs are in a community. 211 data can also help us predict needs before they become a crisis.