The 211 Care Coordinator supports individual callers with navigating complex social service systems. Developing specialized knowledge in areas such as workforce development, public benefits, and basic needs, this role serves as a triage point ensuring callers and program participants are connected with trusted community partners to address social needs. Utilizing 211 information and referral (I&R) technology, the Care Coordinator will leverage closed-loop processes and tools to monitor progress of referrals and track outcomes to support program success.
This grant funded position until December 2027. Continued employment beyond the grant period is not guaranteed and is contingent upon availability and additional funding.
A high school diploma or GED equivalent and at least 2 years of human services, social or related nonprofit experience is required. A bachelor’s degree an/or certified community health worker experience is preferred. A combination of experience and education may be considered in lieu of education.
Annual Salary
Pay Grade 103
Salary Range – $38,000 – $44,000
United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette and Westmoreland counties.